If you do not find the answer to your enquiry, you may email us through the enquiry form at the bottom of the page.

1. How long will I receive my order?

We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Peninsular Malaysia 3 - 7 working days
East Malaysia 10 - 21 working days
International 14 - 30 working days


There is no delivery during weekend and Public Holiday.

There may be a slight delay in delivery due to various levels of Movement Control Order throughout the country or unexpected circumstances.


2. How to track my order?

You will receive a Whatsapp message with a tracking link and a tracking number once your order has been shipped out from our warehouse. You may track your order by clicking on the tracking link. The tracking link will redirect you to our shippingl partner’s website.


3. How much is the delivery fee? Is there any free delivery?

Delivery Charges will be calculated based on the total amount of order as below:

Peninsular Malaysia Orders below RM150 MYR 15
Orders RM150 and above FREE
East Malaysia Orders below RM150 MYR 15
Ala Carte From MYR 4 to MYR 8
Combo Set From MYR 28.80
International Please contact us at 03 5614 1222 for a quotation.


4. Can I change my delivery address?

Once you’ve placed your order, you are not allowed to make any changes. Our systems are automated and changes might result in delays of order preparations. We highly suggest you to review your delivery address carefully before proceeding to checkout.

In the event that the delivery address provided is incorrect and the package is delivered, TROIS will not be liable for any replacement or refund.


5. What if I am away and not available to receive my order?

If you are not available to receive the order, you may contact our shipping partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may contact our customer service via 03 5614 1222 or for further assistance.

Shipping & Delivery